Frequently Asked Questions
Expert answers to your skincare and shopping inquiries.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your package's progress.
What is your return policy for skincare products?
We offer a 30-day money-back guarantee on all products purchased directly from our website. If you are not completely satisfied, please contact our customer service team to initiate a return.
Are Dr. Brandt products tested on animals?
No, Dr. Brandt Skincare is a cruelty-free brand. We do not conduct animal testing on any of our products or ingredients, nor do we ask others to test on our behalf.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Please refer to our shipping policy page for a full list of available countries and estimated delivery times.
How do I determine which product is right for my skin type?
Each product page features a 'Best For' section. You can also take our online Skin Quiz or consult with our virtual skincare experts to build a personalized routine tailored to your specific concerns.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Afterpay for eligible orders.